Website Privacy Policy

Last updated:

Who we are

This website is operated by RH Automotive High Wycombe Limited, trading as RH Automotive, of Old BRS Workshop, West Wycombe Road, High Wycombe, Buckinghamshire, HP12 4EL. We are the data controller for the information described on this page. Contact us at info@rhautomotive.co.uk or 01494 471017.

What we collect and why

The contact and booking forms on this website ask for your name, phone number, email address, and details about your vehicle and what you need (for example your registration, make, model, and a description of the fault or service required). We collect this to arrange your MOT, service, repair or quote, and to contact you back to confirm it.

Registration number is optional and is only used to help us look up your vehicle before we call. No payment or card details are collected through this website.

Our lawful basis

We process this information because it is necessary to take steps at your request before entering into a booking with us, and because we have a legitimate interest in responding to enquiries sent to us. We do not use your information for marketing, and this website does not maintain a mailing list.

How your enquiry reaches us

Form submissions are sent to us using a third-party form processing service. That service acts as our data processor and only handles the information needed to deliver your enquiry to us by email.

How long we keep it

We keep booking and enquiry details for as long as needed to carry out the work and deal with any follow-up, warranty or query, and no longer than we need to for our business records.

Who we share it with

We do not sell your information, and we do not share it with anyone beyond what is needed to respond to your enquiry or arrange your booking, such as the form processing service mentioned above.

Cookies and tracking

This website does not currently use analytics, advertising or tracking cookies. No cookie consent banner is shown because no non-essential cookies are set.

Your rights

Under UK GDPR you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. To do this, email info@rhautomotive.co.uk or call 01494 471017. You can also complain to the Information Commissioner's Office (ico.org.uk) if you are unhappy with how we have handled your information.

Changes to this policy

We may update this policy if what the website collects changes. The date at the top shows when it was last updated.